The most frequently asked questions
WHERE ARE YOUR PRODUCTS MADE AND WHO DESIGNS THEM ?
All the products offered on this website are designed and manufactured by CalleaDesign in its workshop in Trieste.
DO YOU HAVE A SHOP THAT IS OPEN TO THE PUBLIC ?
At our premises in the Trieste industrial area in San Dorligo della Valle you can touch and see our creations. Since we have many colour variants, we cannot have all products available for immediate delivery, but it is possible to order them. For availability, just call +39 040 0646810.
WHAT IS THE SHIPPING TIME ?
Each product has a delivery timeframe in the product file that is real. Orders are normally processed and dispatched on the fourth working day regardless of the day of receipt. Shipping is handled by the express couriers TNT and BRT who deliver within 24 or 48 hours. On the home page there is a section of products in stock. These products are immediately available and if ordered by 10 a.m. on a weekday, they will be dispatched by express courier the same day.
CAN YOU ISSUE AN INVOICE ?
Of course, all you need to do is register in the name of the company, taking care to enter VAT registration number, tax code, company name, SDI code for electronic invoicing and all the details needed for invoicing.
CAN YOU SHIPPING WITH URGENCY ?
Of course if the product is in the ready for delivery section we will ship within 24 hours of the order. For other products, however, there is an accessory service to meet these requirements. This service can be activated in the ACCESSORY SERVICES section of each product on the relevant page. The delivery date of the urgent shipment and the cost of the service can be viewed by clicking on the URRENT DELIVERY option.
I WOULD LIKE A GIFT PACKAGE, IS IT POSSIBLE ?
If you have a gift to make, on the page of the product you wish to purchase, you can opt for the accessory service Gift Wrap. You will be able to see the gift pack and enter a sentence that will be printed on a card included in the pack. The cost of this service is visible next to the activation of the option. Our shop also provides the possibility of having your order delivered to an address other than your own, simply enter this when concluding your order.
WOULD YOU LIKE TO HAVE A DEDICATION ENGRAVED ?
Almost all products include the option of having an elegant and discreet dedication engraved on the item you purchase by laser. The option and its cost can be seen on the product page, in the ACCESSORIES section.
WHAT BENEFITS DO I GET FROM LACK OF INTERMEDIARIES ?
You are buying directly from the workshop that designs and makes the creations you are seeing. The lack of intermediaries allows you to have:
A strong personalisation of the product and the possibility to take advantage of targeted ancillary services that meet your needs.
A guarantee and pre- and after-sales service of excellent quality because it is provided directly by the people who create the product.
CAN I HAVE A MODEL IN THE SAME COLOUR AS MY SOFA ?
Each product is available in different colour versions, but we have provided two accessory services for those who wish to have different colours.
With the first service you can choose different colours from our colour chart visible on COLORLAB.
The second service, on the other hand, allows you to indicate custom colours directly from the RAL or NCS folder.
More information on the service and related costs can be found directly on the product page under ancillary services. This option extends the delivery time. After choosing this option on the product page you will see the updated estimated delivery date using this service.
HOW DOES THE RETURN PROCEDURE WORK ?
The return is completely free. After receiving your order if for any reason you are not fully satisfied with your purchase just contact us at info@calleadesign.it or call 040 0646810. We will book the courier pick-up at our expense and once the product is returned we will proceed to make a full refund of your purchase. You have 30 days to exercise your right of return.
DO YOU SUPPORT YOUR PRODUCTS ?
Of course as manufacturers we provide a full 2-year warranty on our production. Even after several years we are always able to assist our customers with any accessories and spare parts they may need.